Choose from the list below for answers to our most commonly asked questions. If you have a question that is not addressed here, feel free to contact us.
All items must be returned complete, with manuals, cables, accessories, etc., as if they were new and in working condition. Items should be packed securely in their original packing material and carton, and the carton should be sealed with packaging tape. The return merchandise authorization number provided by DSI and must be written conspicuously on the outside of the carton. To ensure smooth delivery, remember to remove all old shipping labels from the carton and to hang on to your tracking number in case you need to track the package.
Contact DSI Customer Service Department and request one.
If you believe you received an incorrect item in your order, contact DSI by calling customer service at (512) 347-9090. Once we verify that you have, in fact, received an incorrect item, we will ship the correct item (typically via two-day air, determined on a case-by-case basis) with a UPS return label. Once you have the correct item, simply affix the UPS return label to the return package, write the RMA number supplied by us on it, and drop it off at any UPS pick-up location.
If you are missing an item from your order, contact DSI at (512) 347-9090. We will be happy to help you resolve the issue.
Canceling an order once it has been processed and gone to the Shipping Department is difficult and it gets more difficult with every minute that passes. That means it is important that you email the Shipping Department as soon as you realize you need to cancel any order. If the order has already been processed through shipping, it cannot be canceled. In this case, you will be responsible for all shipping costs and a restocking fee should you decide not to accept the order. Therefore, please be sure about your decision before placing any order. If you feel that you need to try to stop your shipment, please call us.